Frequently Asked Questions
How much is my coin worth?
This question can only be answered after your coin is seen and examined. Coin values depend on a number of factors, including condition & grade. If you want an accurate value for your coin, be sure to have it examined by a professional.
How do I inquire about the status of an order I placed?
If you have any questions or concerns about an order, please email us and be sure to indicate the order number in question, the date you placed the order and your full name.
What are your shipping charges?
Shipping charges are computed as follows:
- From $0 To $49.99 --- Add $6.95
- From $50 To $99.99 --- Add $7.95
- From $100 To $199.99 --- Add $8.95
- From $200 To $299.99 --- Add $9.95
- From $300 To $399.99 --- Add $10.95
- From $400 To $499.99 --- Add $11.95
- From $500 + --- Add $12.95
Shipping charges are added when you complete the check out process. Shipping fees are non-refundable.
How long will it take to ship my order?
We carry a large inventory, so we will usually ship your order within 7-10 business days of receipt. During peak volume periods, shipping may extend to 10-14 business days. To prevent processing delays, be sure to provide your cardholder name, billing address and telephone number, exactly as they are listed with your card issuer.Please call us if you have special shipping needs.
What is your return policy?
All items, except bullion, have a 14-day return policy if in original unopened packaging or holder. Coins removed from original holder subject to 20 percent restocking fee. All bullion sales are final and cancellations are subject to 20% restocking fee.
Please send all returns to:
Golden Eagle
8730-14 Cherry Ln
Laurel MD 20707 Include a note describing what you would like us to do (credit, replace, other)
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